What Our Customers Are Saying
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TRAVIS JARVIS, ALBURGH, VERMONT
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i have bought 4 bikes from lester/kamran starting in '84 to my latest in'21. over the years i have asked these guys for many opinions concerning all things 'bikes'. 47 years later, i have a deep respect for their opinions and diagnostic evaluations but most importantly, i trust them to make sure my machine is road ready and safe. would more can friends ask for? thanks guys for putting up with all the add ons........ will mccann
william mccann, stowe, VT -
I've bought motorcycles from Frank, Lester and now Kamran and never have had a bike serviced anywhere else. Lester has always gone out of his way to provide help and service whenever and wherever needed. I owe my many years or joyous riding to Frank's. See you for my next service.
David Dillon, West Glover, VT -
First visited your dealership 10 years ago while touring Vermont and purchased highway pegs for my R1200RT. After that first visit your dealership has become a regular stop anytime we are in the area on a bike trip. Even made a few special trips just to check out your shop and get some great advice about our BMW bikes. During our recent trip in your area one of the BMW bikes required a final drive bearing. Your shop provided great service Saturday morning and very reasonable rates. Our group resumed our trip by lunch time and we all found items for our bikes that we couldn't get elsewhere. Lester you and your team operate a "one of a kind" bike shop. That offers friendly and very knowledgeable help, but also a well stocked parts and service department. Our biking group lives just over 1100 kms away but we have all agreed we certainly could use a dealer like you in our neighborhood. Looking forward to another visit in the future.
Barry Stone, Shubenacadie East, NOVA SCOTI -
I had my BMW K1200LT floated into Frank's Friday night after the shop closed. They got the bike in first thing in the morning and replaced the final drive bearing. I was on my way by noon. Very professional and top quality service. I only wish we had this level of BMW dealer in my neck of the woods.
Brian Campbell, Brookfield, NOVA SCOTI -
Experienced in everything they do. Quick and courteous service leaves me coming back time and time again. Franks gave me experience and knowledge in motorcycles when no one else would. Go see how great the folks at Franks are for yourself, I highly recommended it!
Jake Goss, Essex, VERMONT -
Fit me in for service and replaced battery on the spot. Lots of knowledge and happy to share. Great family business. Thanks!
Thad Luther, Jericho, VERMONT -
Quality service, quality product and extensive knowledge found at this family owned shop. My husband and I have purchased and maintained 3 motorcycles at Frank's for the last seven years. Lester, Kamran, Jeanette and their team are always there to help. Kamran explained every control on my latest motorcycle before I rode it off the lot. Lester helped transport my husband's motorcycle to winter storage last fall when the snow started to fly a bit early. Jeanette always has the paperwork, registrations, and finances in order. Over the top in my book!
Grace Demler, Essex Junction, VT -
Lester has always treated me fairly
Harvey Cohen -
Excellent service, great expertise.
Needed them to take a look at my GS and find out what was wrong. They diagnosed it correctly, only charged me for one hour and contacted me to discuss what to do next. I decided to try the repair on my own, and they gave me invaluable advise, described what I need to watch out for, and what parts I will need. Couldn't imagine a better customer experience.Joerg Mellmann, Williston, VT -
I've been going to Lester's shop for over 30 years. There are BMW stores closer to me, but I wouldn't take my bike(s) anywhere else for service, parts, etc.
mark bindner, manlius, NY -
Always very helpful
Got a great R100GS from him
Lester honest and upfront with everyone
Staff treats me greatSherwood Smith, Burlington, VT -
Always very helpful
Lester honest and upfront with everyone
Staff treats me greatSherwood Smith, Burlington, VT -
I just wanted to say thank you for the fantastic service performed on my bike. I appreciate how you and your team go above and beyond. I rode the bike yesterday and it performed flawlessly!
Kevin Wimble, Essex Junction, VT -
Excellent service, great expertise.
Needed them to take a look at my GS and find out what was wrong. They diagnosed it correctly, only charged me for one hour and contacted me to discuss what to do next. I decided to try the repair on my own, and they gave me invaluable advise, described what I need to watch out for, and what parts I will need. Couldn't imagine a better customer experience.Joerg Mellmann, Williston, VT -
Just wanted to thank Lester, Jeanette, Kamran and everyone for excellent service work on my GS last week. It was an involved process, was carried out cleanly and professionally, and I was reminded why I remain a customer and friend of Frank's Motorcycle Sales.
Scott Garrand, Plattsburgh, NY -
I have purchased New and (also) had service on Used BMW's done by Lester's team for years with only High praise to them all. The people who are saying they had an unpleasant experience, I would guess probably have a similar experience wherever they go. I remember one year it was closing time on a Sat. with the store being closed the next day, I was on top of Smugglers Notch with an old dead battery. Cell service was intermittent, I managed to get a call in before phone died. Lester hopped on a motorcycle off the showroom floor with 2 different battery sizes on board and traveled to rescue me. This is a Professional Business with a Love for the Sport.
Paul Sargent, Essex, VT -
Awesome service and always more than helpful with a great attitude. Thanks guys for your awesome sales and service!
Arthur Lefebvre, Hardwick, VT -
Great speedy straight to the point service from Lester & his crew. Thanx so much for selling an out-of-stater like myself my dream bike at a great price!!
Will Vongboupha, MD -
I called Lester to ask a couple of questions about purchasing a sled from New York. He asked me about the sled and then offered to match the price on a much newer sled. I purchased the sled the same day. It's my first 4 stroke, so he spent good time with me making sure I understood the technology. That was January 2015 and I put 440 miles on it through the end of the season and am very satisfied with my 2010 Vector and with the friendly service at Franks. Can't wait to get back out. Happy Trails.
Fred Cota, Winooski, VT -
We often come to you for advice, help and service (and sometimes just chat). You
give it to us happily and willingly. I just wanted to let you know that I
appreciate Kameron's, Jeanette's and Lester's services to me (and all of
us).OmarOmar Saiyid, Jericho, VT -
Love my dealership! I am treated with respect and with a smile. Not always the case at other dealerships. Love that they have such a sweet selection of cycles to choose from! And the accessories and gear are plentiful as well. They are always willing to go the extra mile for me and I am so grateful. I couldn't ask for better service. Thanks!
Judy Mirro, Randolph, VT -
Even though my older model BMW was in storage for a while, when I came in for the service parts I needed to get it back to 100% everything was in stock. When I am there, I usually look around at what is on the showroom floor.I am treated with courtesy and respect, considering the fact they know I'm not there to purchase a brand new BMW.
Fred Nouvertne Sr, VT -
Kamran is a dream to work with. He is extremely knowledgeable about anything in the shop and will help guide you to a decision where you leave happy and able to enjoy your purchase. He talked to me for quite a while, asking questions about what I was looking for in a bike, riding experience, ect and before I knew it, he had me on the perfect motorcycle (Triumph Street Triple R). He went out of his way to make me feel comfortable, never rushed me or pressured me and was completely respectful. When I'm ready to trade up to the Triumph Daytona, I will certainly be visiting Kamran again.
Lisa M -
I've been a customer of Lester's since 2004 and visited his shop many times before that. I've always found him to be straightforward, honest and knowledgeable about any BMW I was considering. I just bought a 2014 R1200RT from him that had the "do not ride" recall. He promised me that he would be the dealer to repair my bike when the parts were in. I live on Cape Cod, more than five hours away. When BMW Roadside Assistance would not take my RT back to him for the repair (they would only take it to my local dealer), Lester brought a trailer from his shop, drove all the way to the Cape, and retrieved my RT for repair. I have never seen that level of service in the 55 years of riding and multiple bike purchases I've made over the years.
Peter Connell -
I have old bikes ('79 and '91) that I'm refurbishing a little at a time. Lester and Cameron have patiently explained to me how to approach different problems I've encountered, and will probably continue to encounter, even though I'm pretty much the amateur. Although I have brought my bikes in for service and inspection and bought a few things (mirror, gloves, etc.), I'm not a high-dollar customer, which makes their consideration and patience all the more impressive. I really like the personal and informal atmosphere, and the willingness to go into detailed explanations of the way things work and what needs to be done to get the results I want. This place is great! Thanks!
Timothy Sullivan
Franks has a very knowledgeable staff. They took the time to go over several different bikes with me, until I found the one that was the best fit. They also did a great job at setting up my GS, with all the essential accessories for the trips ahead. Thanks again!